Store Policy

ALL ITEMS ARE FINAL NO RETURN OR REFUND

Shipping

Please allow us 2-3 days to assemble your product and ready to be shipped out.
  • Domestic Shipping (United States only)
    • USPS First-Class Package
    • USPS Priority Mail
    • USPS Priority Mail Express
  • International Shipping
    • USPS First-Class Package International
    • USPS Priority Mail International
    • USPS Priority Mail Express international
  • Free Shipping
    • Domestic
      • Free shipping
      • Over $150 purchases
    • International
      • Does not include international
  • Store Pickup
    • You will receive an email or sms text for ready for pick up
  •  Local Delivery FOR OAHU HAWAII RESIDENTS
    • ONLY for OAHU residents for over $100

Policy

We are not responsible for following listed;

  • Issues caused by incorrect billing/shipping information provided by customer upon checkout.
  • We are not responsible for any lost, stolen, or damaged shipments. 
  • We are not responsible for delayed shipments caused by the shipping carrier.
  • The buyer assumes all responsibilities of claims made with the shipping carrier.

Q&A

Product Disclaimer
Please note that all dried fruits and li hing products may have natural variations in color, texture, sweetness, dryness, and li hing coverage from batch to batch. This is normal due to the nature of the fruit, seasonal changes, and the manufacturing process. Product photos are for reference only and may not look exactly the same as every shipment.

All Sales Final on Food Items
For safety and hygiene reasons, all food products are non-returnable and non-exchangeable once they leave our store or warehouse. Please make sure you are familiar with the flavor and type of product before placing your order.

Damaged Packages
If your package arrives opened, damaged, or appears tampered with, please refuse the delivery and notify the mail carrier immediately. All shipments include insurance and should arrive sealed and in complete condition.

California Proposition 65 Warning (California Residents)
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. These substances can occur naturally in soil, during the drying process, in manufacturing, or in packaging materials. Levels are typically very low and comply with federal safety standards, but California requires this warning for transparency. For more information, please visit the official Proposition 65 website.

Please reach out to us on Facebook message if you have more questions. The icon is located on the right bottom of the website.